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Although California Sleeves™ is not responsible for a package once it leaves our facility, we will do everything we can to help with UPS losses. In the event your package does not arrive on the date UPS has scheduled it to arrive, immediately email us at email@example.com us, and will start a trace on your package. UPS has an 8-business day waiting period before declaring an unfound package as lost. Therefore, it is very important to start a trace if your package does not arrive on it’s scheduled date of delivery. Once your package is considered “lost”, California Sleeves™ will re-ship your order to you and no extra charge to you. California Sleeves™ will take care of filing the claim on any lost package.
If your package arrives damaged with any broken items, please call us immediately. We will be glad to immediately replace any broken items, and we will file the claim with UPS. Proof of damage via photograph of packaging and product showing the damage is a result of packaging is absolutely required before a refund or replacement is considered.