Comments Off on What Is Our Return/Refund Policy
California Sleeves™ maintains a generous return policy, and we will gladly receive any product if you are not satisfied because of product defect, excluding special deals in our bumps and bruises section. The following return policies are strictly enforced.
1. Products must be unused
2. Products must be returned within 30 days of order date.
3. Partial packages will be credited/refunded for the amount returned only.
4. You must email us first in order to obtain authorization to return products. A refund will not be given on items returned without an authorization number.
5. Shipping/Handling charges are not refunded, and return shipping is not reimbursed.
6. Products must be packed safely for return. Broken items received will not be refunded if packing is inadequate.
In the event you receive a broken item, please call us immediately. In most cases we will give you the choice of a refund for the broken items, or a replacement. If broken items hold a value of $10.00 or more, we may file a UPS claim. UPS requires the customer save all packing material for 10 days after the claim is filed. Although we strive for and pride ourselves in delivering quality products, if you feel you have received a defective product, please email us at firstname.lastname@example.org.
*NO EXCEPTIONS California Sleeves™ will not be responsible if you choose not to read each listing in its entirety, and all warnings and information about the product.